Refund & Return Policy

Return Eligibility & 30-Day Window

At Cargos Pack, we are dedicated to crafting rugged, dependable backpacks and outdoor carrying equipment designed to endure rigorous conditions. If you are not completely satisfied with your purchase, you may initiate a return or exchange request within thirty (30) calendar days from the date your order was delivered.

To qualify for a standard return and full refund, items must satisfy the following conditions:

• Equipment must be completely unused, unwashed, and in its original, undamaged condition.
• All factory tags, zipper pulls, accessory attachments, and documentation must remain securely attached.
• Items must be packaged in their original protective packaging or an equally protective parcel to prevent transit wear.
• Proof of purchase (order number, sales confirmation email, or receipt) must accompany the return.

Non-Returnable Items & Exceptions

Certain product categories and conditions are exempt from standard returns:

• Products marked as Final Sale, Clearance, or discontinued warehouse inventory.
• Customized, monogrammed, or custom-configured packs and specialty accessories.
• Equipment displaying signs of field use, dirt, abrasions, alterations, or pet hair.
• Gift cards and downloadable digital guides.

Initiating a Return

To request a return authorization, please contact our support desk at hello@cargospack.com or call our customer service team at 14034023014. In your request, please provide your original order number, the item(s) you wish to return, and the reason for the return.

Once approved, our team will provide a Return Merchandise Authorization (RMA) number along with return delivery instructions. Returns dispatched without an authorized RMA may encounter processing delays.

Inspection and Refund Processing

Once your returned pack arrives at our logistics hub, our quality control team will inspect the product against our return criteria within three to five (3-5) business days.

1. Notification: You will receive an automated email confirmation once the inspection has concluded.
2. Approval: If approved, your refund will immediately be queued for processing to your original method of payment.
3. Posting Time: Banking institutions and credit card providers typically require five to ten (5-10) business days to post the credited balance to your account statement.

Shipping Costs for Returns

Unless the return is due to a verifiable manufacturing defect or an order fulfillment error on our part, return shipping fees remain the responsibility of the customer. Original shipping fees incurred during purchase are non-refundable. For high-value backpack items, we strongly suggest utilizing a traceable carrier service or purchasing transit insurance.

Damaged, Defective, or Incorrect Items

We stand behind our craftsmanship. If you receive an item that is defective, flawed in materials or assembly, or differs from your purchased configuration, notify us within seven (7) days of delivery. Cargos Pack will provide a prepaid postage label and promptly ship a replacement or issue a full refund, including any initial transit costs.

Contact & Mailing Information

For inquiries, physical mailings, or assistance regarding our return and refund guidelines, please reach out to our service team:

• Physical Address: 5626, Avenue Woodbury, Montréal, H3T 1S7, Canada
• Customer Assistance: 14034023014
• Direct Email: hello@cargospack.com